DELIVERY AND DUTY/TAXES

Delivery services

We use Royal Mail for the UK and selected couriers for European and Worldwide customers depending on location and the item/weight of package.  Please note that due to the pandemic Royal Mail are asking customers to allow extra time for delivery within the UK.

Duty & taxes for our overseas customers

Please note that we do not hold responsibility for any taxes, customs, import duty, handling fees or other associated charges on shipments outside the UK.

We are asking all customers to be fully aware of the above before placing any orders, and please make enquiries directly with the authorities within the country where the order is to be sent for accurate costings and potential charges.

Customer Service & contacting us

Our customer service team aims to respond within 24 hours to any message. Please note our phones are only manned from 10am-2pm every day.

Gift vouchers

Don’t forget we offer Electronic gift vouchers which you can purchase 365 days a year on line. Gift vouchers are valid for 12 months and due to the unique code we will hold this on file should the bearer mislay it!